Five Stars Auto Glass Llc

Name: Adam Hescock
Rating: 1
Review: Their tech came out last week to replace a window and ended up not only damaging my side door while fumbling about trying to gain access as though he had no idea what he was doing (after the mgmt. later told me this tech has over 10 years exp) he was cursing at me and calling me names in Spanish throughout service, only for me to get gaslighted by said mgmt. upon reporting the damage and abuse.They sent out a man and woman to do service last week and neither of them spoke a bit of English, but I used Google Translate to get through the continual issues during the service. The tech ignored my attempts at communication, and simply grew more hostile as a result instead.The tech barked at and berated the lady with him the entire time, while rattling off insults at me in Spanish each time I attempted to communicate with him about things such as drilling out the mounting rivets holding my door speaker in place, only to scoff and mock me when I communicated with him that the speaker would need to be mounted again after the work.I reported to his manager that he drilled the speaker out only to react as mentioned, and then plunk a single bolt into one of the 4 mounting brackets in the speaker, leaving it buzzing and rattling afterwards.The end result has been continual gaslighting by a manager who calls himself Albert, and has actually replied in email that the tech has denied my claims and therefore none of this is true. Also to reply that drilling out rivets is standard practice for this work - with no response about the tech damaging and half-assing putting my speaker back into proper mounting after said work.These people have shown to be not only dishonest, but unskilled at best, and unwilling to compensate for their shoddy work, even with footage and photos taken during the process.Do not go to these people for service. If nothing else, go to Safelite, schedule an appt - cancel it if unsure, and then you will be given the option to drop $100 off their rate if you choose to accept their good work. I recommend this over using Five Star Glass, as they are demonstrably unreliable and untrustworthy.
Date: 3 months ago

Name: Richelle Mendiaz
Rating: 5
Review: When I got off of work one day at 5 PM I noticed my window was shattered and my car was broken into. It was the week of Thanksgiving and I was devastated. I called Five Stars Autoglass at 6:30 PM and they said they could come to my house the next morning and repair my window. The technician was very nice and I would definitely recommend.
Date: 2 months ago