Mover Auto Glass Eugene & Springfield

Name: Tom Lin
Rating: 5
Review: Our RAM Premaster camper-van got a rock chip in the middle of the windshield and immediately the crack split into two long cracks. I did some search on google to find a good auto windshield replacement shop in Eugene, OR. The Mover Auto glass and Repair show up on the search with very high ratings. I called to get an estimate and Juan answered the phone. I realized immediately that he knows what he has lots experience because he asked me in details about my vehicle and trying to make sure he has the correct information about the van. He told me the reason he asked me so many questions is because there are three different types of windshield for the year and type of vehicle and he wants to make sure they have the correct information and allows him to give me the correct quote. To make sure I provide him the correct information he asked me to sent him pictures of the windshield and VIN number of the vehicle. I made an appointment arrived at the shop few days later. The shop was able to accommodate my camper-van. It took few hours to replace the windshield and the owner spotted a defect on the new windshield that was just replaced. It has a small fine crack and it was not visible from certain angles. He showed me the fine crack on the windshield and apologized to me that he didn’t see it sooner. He offered to get a new one and want to do it right but that means I have to come back the next day. I decided to come back to get the new windshield installed without the defects. The owner apologize over and over about not spotting the defects sooner and inconvenient me to come back. I really appreciate his honesty and willingness to do the right thing for the customer. I would highly recommend his shop if you are in a need to get windshield replaced or repair.
Date: a year ago