Mt. Hood Glass

Name: Bret Bjorkman
Rating: 2
Review: Experience was mostly positive, they were able to get me in same day, and completed the windshield replacement in a reasonable amount of time. It was getting dark when I left and I did not throughly examine the quality of work before leaving. That was my mistake.Next morning I had a chance to remove the tape and check everything out and that is when I noticed that there was a bunch of adhesive left behind from the original windshield. It was easy enough to take off, but they didn’t bother to clean it up.I also noticed that in the process of replacing the windshield, part of my windshield trim broke off, and now the edge of the glass is exposed. I feel like this should have been mentioned to me when I was invoiced.Sent photos and talked to Ed about my concern and was told that if I wanted to buy the replacement trim piece they would install it. Was also told they could use some solvent to clean up the left behind adhesive. I’m going to take care of this myself, as I do not trust them to do it correctly without damaging my paint.Everything was blamed on the vehicle, it’s because it’s a BMW, it’s because it’s old. It’s because it’s an original windshield and the generic gasket they use wasn’t as big so they could not cover up the residue left from the original.I’ve used several different glass companies in the past and typically when they damage something they own up to it and offer a solution. I understand my car is a 2007 and plastics become brittle, but these things should be pointed out and not attempted to be swept under the rug hoping the customer doesn’t notice.When I spoke with Ed, I just said don’t worry about it, I’ll just take care of it. I felt the resistance from our conversation and knew we were not going to accomplish anything.
Date: a month ago

Name: The Dutchman
Rating: 1
Review: A year ago, I took in my commuter due to a windshield leak. I was informed that I will need a new windshield since mine would likely break. Work was completed, yet the leak was still there and from the same area. I returned, and the problem was corrected the second time. This repair is still keeping water out. Fast forward to this January 2025 when I took in my truck with a sliding rear window that leaked from the groove that the glass slid in. I asked for a solid (no slider) glass as this was my final leak after a few days of diagnosing other water intrusion at the cab vents and 3rd brake light. A few days after the repair, we had rain, and a new, much faster leak in a new location started. With a water hose flowing only down the area of the leak, the use of a bore scope, and 5-10psi air pressure. I narrowed the leak to the bottom corner. After getting this on video, I made the call back to Mt Hood Glass and was told to stop by. They looked at my video and inspected my vehicle. They used water to show that it did leak and said it was not the window but rather a body seam where parts of the body come together that was the source of the new leak. I do agree that the window is sealed to the truck but in the process of removing the old window and the butyl or urethane sealant, they either cut out the seam sealant or it was pulled out in the preparation for the new window. Either way, I was told this was not their problem but rather mine (the customer). I am not the average customer. After 35 years as an auto tech (customerservice), I retired at 55 and became an engineer in a milk processing plant. Fluid leaks are now a daily focus. Customer service is no longer a daily dance, but I definitely know when it's poor.
Date: 2 months ago